2007-03-29 / News

Jamestown Hardware's new owner follows his father's footsteps

Every customer is important for the Sherman team
By Jeff McDonough

Scott Sherman and his father, Steve. Scott recently purchased Jamestown Hardware from this father. Photo by Jeff McDonough Scott Sherman and his father, Steve. Scott recently purchased Jamestown Hardware from this father. Photo by Jeff McDonough There may be a new name on the manager's office door inside Jamestown Hardware, but you won't find much else different.

Scott Sherman recently purchased the Narraganset Avenue institution from his father, Steve.

Scott has been working alongside his father at Jamestown Hardware for eight years. Before that he spent nine years at Home Depot. He's well versed in the hardware business.

There's not much that he's planning to change at Jamestown Hardware where customer service is the mantra, the 39-year-old Scott says.

"Everything works well the way it is now," Scott says. "We're here to help. We'll find an answer to your question. If we don't have the product in stock, we'll get it by the following Thursday if not sooner."

The elder Sherman purchased the hardware store in a family partnership in 1991. Steve became the sole owner in 1995. Over the years Steve has grown the business and expanded its services. He has also done quite a bit of work on the building, improving its historic curb-appeal.

Now 65, Steve says he will continue to work at the store three days a week. He has a passion for the place. "I've always liked the term 'general store,'" he says. "We do our best for everyone."

"I'm proud of the fact that we have always treated everybody like they are important," Steve says. "That's how we feel about everybody and it's what keeps our customers coming back. It is so easy for a customer to go someplace else."

Steve says he was initially hesitant about asking his son Scott to come to work at the store with him "because it is so easy to destroy a family relationship."

"I'm glad I did it. This has worked well. If anything, Scott and I have become closer," Steve says. The store has three full-time employees and 10 part-time workers.

"I have to say that the people of Jamestown have been great," the elder Sherman says. "We couldn't have done a good job if they didn't support our efforts."

Scott says he is looking forward to continuing the Jamestown Hardware tradition. "I plan on being here for a long time," he says.

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