HomeServe helps to protect property owners
In an article published Feb. 7, the Jamestown Press reported that HomeServe USA, a home emergency repair company, was soliciting customers via mail on Conanicut and Aquidneck islands. According to a resident complaint, the company was offering coverage for emergency maintenance to damaged water lines. Due to concerns from a town official, the Press reported the letters were being considered an “insurance scam.”
In a letter dated May 17 from Stephen Piepgrass of Troutman Sanders law firm, the Press has learned that HomeServe USA is not a scam, but a legitimate business that has operated in the United States for over 10 years. HomeServe USA has an A- rating from the Better Business Bureau.
HomeServe is a publicly held company listed on the London Stock Exchange. The business serves 5.1 million customers worldwide and partners with more than 140 companies, including 40 major utility providers. It’s also partnered with former NYC Mayor Rudy Giuliani to enhance awareness for homeowners to invest in water and sewer infrastructure.
Piepgrass says local water companies are not typically responsible for breaks in lines running from the utility connection to a homeowner’s property. According to Town Engineer Mike Gray, this is the case in Jamestown. The town is responsible for the water service within the right-of-way between the water main and property line. A curb stop is installed at the property line, and the piping between there and the house is the responsibility of the homeowner. HomeServe’s core business is providing service contracts to repair emergency breaks to the line in that span.
Piepgrass said 96 percent of customers are satisfied with the entire HomeServe USA emergency repair process and would recommend the company to friends and family.
The Jamestown Press regrets and apologizes for the error.