2013-06-06 / News

HomeServe helps to protect property owners

In an article published Feb. 7, the Jamestown Press reported that HomeServe USA, a home emergency repair company, was soliciting customers via mail on Conanicut and Aquidneck islands. According to a resident complaint, the company was offering cover­age for emergency maintenance to damaged water lines. Due to concerns from a town official, the Press reported the letters were being considered an “insurance scam.”

In a letter dated May 17 from Stephen Piepgrass of Troutman Sanders law firm, the Press has learned that HomeServe USA is not a scam, but a legitimate busi­ness that has operated in the Unit­ed States for over 10 years. Home­Serve USA has an A- rating from the Better Business Bureau.

HomeServe is a publicly held company listed on the London Stock Exchange. The business serves 5.1 million customers worldwide and partners with more than 140 companies, including 40 major utility providers. It’s also partnered with former NYC Mayor Rudy Giuliani to enhance aware­ness for homeowners to invest in water and sewer infrastructure.

Piepgrass says local water com­panies are not typically respon­sible for breaks in lines running from the utility connection to a homeowner’s property. Accord­ing to Town Engineer Mike Gray, this is the case in Jamestown. The town is responsible for the water service within the right-of-way between the water main and prop­erty line. A curb stop is installed at the property line, and the piping between there and the house is the responsibility of the homeown­er. HomeServe’s core business is providing service contracts to re­pair emergency breaks to the line in that span.

Piepgrass said 96 percent of customers are satisfied with the entire HomeServe USA emergen­cy repair process and would rec­ommend the company to friends and family.

The Jamestown Press regrets and apologizes for the error.

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